Support : 'Installation and Licensing' Category

Can I enroll a standard (non-managed) device to be managed?

Any drive based on DataLock BT technology can be converted into a Managed drive using the DataLock Admin mobile app or its rebranded versions offered by ClevX partners (iStorage and SecureData). The Admin app requires a RM License.  

Does the mobile app require Internet access?

Yes. DataLock Managed mobile app (iOS and Android) or its rebranded versions offered by ClevX partners (iStorage and SecureData) requires internet access for validating the user‘s credentials and allowed operations with assigned drives.  

How do I provision drives to be managed and deploy RM within a company?

It is easy and does not require any additional servers or infrastructure setup to provision or deploy RM drives. Once you purchase the license, you will receive a confirmation email with an Admin Guide that describes a step-by-step instruction on how to create users and provision your drives.

How do I subscribe to RM services?

Subscribing is easy and does not require any additional servers or infrastructure setup. DataLock RM is a subscription-based SaaS and requires an annual subscription via ClevX or ClevX partners (e.g., iStorage, SecureData). Just purchase the license according to the number of drives you would like to manage and then follow the step-by-step RM Guide that […]

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