Support : 'Basic' Category

Can I enroll a standard (non-managed) device to be managed?

Any drive based on DataLock BT technology can be converted into a Managed drive using the DataLock Admin mobile app or its rebranded versions offered by ClevX partners (iStorage and SecureData). The Admin app requires a RM License.  

Does the mobile app require Internet access?

Yes. DataLock Managed mobile app (iOS and Android) or its rebranded versions offered by ClevX partners (iStorage and SecureData) requires internet access for validating the user‘s credentials and allowed operations with assigned drives.  

How do I subscribe to RM services?

Subscribing is easy and does not require any additional servers or infrastructure setup. DataLock RM is a subscription-based SaaS and requires an annual subscription via ClevX or ClevX partners (e.g., iStorage, SecureData). Just purchase the license according to the number of drives you would like to manage and then follow the step-by-step RM Guide that […]

What kind of usage/audit log reports are available in RM?

DataLock RM provides a detailed log of the drive’s usage including time-stamp and GPS-based device location for every operation with the drive, including unsuccessful unlocks and remaining attempts left. Additionally, DataLock RM shows license information such as number of registered drives, max number of the allowed Admins and users, as well as the RM license […]

What is DataLock RM service and what extra security does it provide?

DataLock RM Service is a browser-based Web Manager that offers a remote access management Software as a Service (SaaS) solution with a full audit trail. It uses secure global cloud services that comply with GDPR, HIPAA and many other regulatory requirements. Specifically, it offers the ability to remotely wipe or disable user access, restrict the […]

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