Support : 'Troubleshooting' Category

How do I know DriveSecurity is protecting my drive (running and enabled)?

If DriveSecurity is running, it scans files in real-time. You should be able to see DriveSecurity icon in the Windows notification area. Clicking this icon, you should see files that have been scanned during this session since the last scan. In addition, the window should read ‘ACTIVATED’ in the lower right corner and the particular […]

What Version do I have?

A first line of ToolTip (mouse-over) on the DriveSecurity icon in the Windows notification area displays the version number (for example, 3.0). If ToolTip (mouse-over) doesn’t show version number then you have an older version (2.X and below) that displayed on the bottom right of the main dialog:

What if one of my files has a virus?

If DriveSecurity finds an infected file, you’ll see a red entry in the list stating Infected file. DriveSecurity will automatically delete the infected file from the drive.

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