Support : 'Troubleshooting' Category

The application exit when I choose cloud service (nothing happens)

Most likely your computer doesn’t have Microsoft VC++ Redistributable Package. Please download it directly from Microsoft website: • If your Windows is 32 bit then use this link: https://www.microsoft.com/en-ca/download/confirmation.aspx?id=5555 • For 64 bit Windows use this link: https://www.microsoft.com/en-US/Download/confirmation.aspx?id=14632

Do I need to have USBtoCloud drive to restore my files?

No. Even if you don’t have your USBtoCloud drive you’ll be able to restore your files by logging in to your cloud and opening the Apps/USB-to-Cloud folders. Your files will be there. To make it easier, you can download a free 30-day trial app and use this app to help you restore the files.

How do I restore files from my backup?

Select Restore from the menu and wait until all your file information in the cloud is displayed. Choose what files you want to restore. By default, all your files that were previously backed up are selected. Choose where to restore them. It could be any drive/folder on your computer or even any external/network drive and […]

How do I delete files from my backup (from the cloud)?

To delete unwanted files, login into your cloud storage, browse to the Apps folder, then USB-to-Cloud folder. All backed up files will be listed in their native format. A quick way to log in to your cloud storage is to click on the selected cloud icon in the USBtoCloud menu (see image below: this example […]

How can I temporarily disable USBtoCloud?

You can click “Pause Backup” in the USBtoCloud system menu. Once you pause your app, the icon displays in the notification area (system tray) as shown below To resume backup, click the notification area (system tray) icon, then select Resume Backup. You can also Exit USBtoCloud but it will not automatically restart when an external […]

How do I know if USBtoCloud is working properly?

You should be able to see USBtoCloud icon in the notification area (system tray). When the icon is green, all files from the drive are backed up. When the icon is spinning blue, USBtoCloud is currently backing up your files.

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